Terms & Conditions

Overview

This website is operated by BUMI Move Ltd. (“we”, “us”, “our”). By accessing or purchasing from our site, you agree to the following Terms & Conditions (“Terms”). These Terms apply to all users of the site, including browsers, vendors, customers, and contributors of content.

Please read these Terms carefully before using our website. By continuing to use this site, you agree to be bound by them. If you do not agree, you may not use our site or services.

Our store is hosted on Wix.com Ltd., which provides the online e-commerce platform that allows us to sell our products and services to you.

​

​

1. Use of our website

You must be at least 18 years old, or have parental/guardian consent, to purchase from our website.

You agree not to misuse the site, attempt unauthorised access, or disrupt its functionality.

All information provided by you must be accurate and up to date.

​

​

2. Products & orders

All products are subject to availability.

We make every effort to display products accurately, but slight variations in colour, size, or design may occur.

An order is accepted only once payment has been processed and you receive a confirmation email.

Our products are intended for adult use and are not suitable for children. If you have any medical conditions, injuries, are pregnant or postpartum, please seek medical advice before use.

​

​

3. Pricing & payment

Prices are listed in GBP (£) and include VAT where applicable.

You are responsible for any additional customs duties or taxes if ordering outside the UK.

Payments are processed securely via the payment methods offered at checkout through Wix Payments or integrated providers (e.g. PayPal, Stripe, credit/debit cards).

Payments are handled by third-party processors. We are not responsible for delays, errors, chargebacks, or service issues caused by those processors.

​

​

4. Promotions & discounts

Promotions are valid only for the period stated and cannot be applied outside of those dates.

Unless stated otherwise, discount codes cannot be used in conjunction with any other offer, promotion, or sale item.

Discount codes must be entered at checkout; we cannot apply discounts to orders once they have been placed.

Promotions have no cash value and are non-transferable.

We reserve the right to withdraw, amend, or extend promotions at any time without notice.

If you return items purchased with a promotional discount, your refund will reflect the discounted price paid, not the full retail price.

​

​

5. Shipping & delivery

Delivery times are estimates only and may vary depending on your location.

Risk of loss passes to you once your order is delivered.

We are not responsible for courier delays beyond our control.

Please ensure your delivery details are accurate; we cannot accept responsibility for loss due to incorrect or incomplete addresses.

If your parcel shows as delivered but cannot be located, please check safe places and neighbours and contact the courier; we’ll assist where we reasonably can.

​

​

6. Returns & refunds (UK consumer rights)

If you are a UK customer, you have the right to cancel your online order within 14 days of receiving it, without giving any reason.

To exercise your right to cancel, you must notify us within this 14-day period. You then have another 14 days to return the item(s) to us.

Items must be unused, in original condition, and with all packaging intact.

For hygiene reasons, we cannot accept returns of products that have been opened or used, unless they are faulty.

Refunds will be processed to your original payment method within 14 days of receiving the returned goods.

We will refund standard delivery costs, but any upgraded or express shipping will not be refunded.

Faulty or damaged items are eligible for full refunds or exchanges in line with the Consumer Rights Act 2015.

​

​

7. Intellectual property

All content on this site, including text, graphics, logos, images, and product designs, are the property of BUMI Move and protected by copyright and trademark laws.

You may not reproduce, copy, or use any materials without prior written consent.

​

​

8. Third party services & links

Our website may include links to third-party services or websites. We are not responsible for their content or practices.

Any use of third-party tools is entirely at your own risk.

​

​

9. Limitation of liability

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability which cannot be excluded under UK law.

To the fullest extent permitted by law, BUMI Move shall not be liable for indirect or consequential losses, including but not limited to lost profits, revenue, or data.

Our liability is limited to the price paid for the product in question.

​

​

10. Privacy

Your personal data will be handled in accordance with our Privacy Policy which complies with UK GDPR and the Data Protection Act 2018.

​

​

11. Governing law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

​

​

12. Contact information

For any questions about these Terms, cancellations, or returns, please contact us at:

📩 hello@bumimove.com

Controller: BUMI Move Ltd. (registered in England & Wales)

Registered office: 85 Great Portland Street, London, England, W1W 7LT

Email: hello@bumimove.com

Company number: 16336853

Last updated: 21.11.2025

1. Information We Collect

We collect and process the following personal data when you use our website and services:

Purchase & account data:

Name, billing/shipping address, email address, phone number, order details.

Payment data:

Payment method details processed by our payment providers (we do not store full card numbers).

Marketing data:

Email address and marketing preferences (where you opt in, or where permitted under PECR soft opt-in).

Technical & usage data:

IP address, device type, browser, pages viewed, and interaction data (collected via our website, e-commerce platforms, and analytics tools).

Support communications:

Messages you send us (e.g., returns, customer queries, complaints).

2. How We Use Your Information & Legal Bases

We use your personal data to:

Process and deliver orders, manage payments, and provide customer service

Legal basis: Contract (Art. 6(1)(b)).

Comply with legal and tax obligations (e.g., accounting and record-keeping)

Legal basis: Legal obligation (Art. 6(1)(c)).

Send marketing about similar products you have purchased (“soft opt-in”)

Legal basis: Legitimate interests (Art. 6(1)(f)).

You can opt out at any time.

Send marketing where you explicitly consented (e.g., newsletter sign-up)

Legal basis: Consent (Art. 6(1)(a)).

Improve our website, prevent fraud, secure our services, and measure performance

Legal basis: Legitimate interests (Art. 6(1)(f)).

You may withdraw consent at any time via the unsubscribe link or by contacting us.

Where we rely on legitimate interests, we balance those interests against your rights and expectations.

3. Cookies & Similar Technologies

We use:

Essential cookies for website functionality.

Non-essential cookies for analytics and marketing (used only with your consent).

You can manage your cookie preferences via our cookie banner or your browser settings.

For full details (types, purposes, and retention), please see our Cookie Policy.

4. Sharing Your Information (Processors / Recipients)

We share personal data with trusted third-party service providers under data-processing agreements, including:

Website & e-commerce platforms (e.g., Wix, Ecwid by Lightspeed) for hosting, checkout, and order management.

Payment processors (e.g., Stripe, PayPal, Apple Pay / Apple Payments) for secure transactions.

Fulfilment and logistics partners for warehousing and delivery.

Analytics, anti-fraud, and security tools to protect our services and improve performance.

We disclose only what is necessary and require all providers to protect your data.

We may also disclose information where required by law or to establish, exercise, or defend legal claims.

5. International Transfers

Your personal data may be processed outside the UK and/or EEA.

Where this occurs, we use appropriate safeguards such as:

UK International Data Transfer Agreement (IDTA)

EU Standard Contractual Clauses (SCCs)

Adequacy decisions, where applicable

6. Data Security

We apply technical and organisational measures appropriate to the risk, including:

Encryption in transit

Access controls and least-privilege access

Secure hosting environments

No system is completely secure, but we and our providers follow industry best practices.

7. Data Retention

We retain personal data only for as long as necessary for the purposes described above, including legal and accounting requirements. Typical retention periods include:

Orders and invoices: up to 6 years (tax and legal requirements)

Customer service communications: up to 24 months after resolution

Marketing data: until you unsubscribe or after 24 months of inactivity

Technical logs: typically 12–24 months, unless required longer for security or fraud investigations

8. Your Rights (UK & EU GDPR)

You have the right to:

Access your personal data

Rectify inaccurate data

Request erasure

Restrict or object to processing

Data portability

Where processing is based on consent, you may withdraw consent at any time.

To exercise your rights, contact hello@bumimove.com

.

We will respond within one month, subject to lawful extensions.

Complaints:

You may lodge a complaint with the UK Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.

We encourage you to contact us first so we can address your concerns.

9. Children

Our website and products are intended for adults.

We do not knowingly collect personal data from children. If you believe a minor has provided personal data, please contact us and we will delete it.

10. Age of Consent

By using this website, you confirm that you are at least the age of majority in your country of residence, or that you have parental or guardian consent.

11. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for their privacy practices and encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time.

Updates will be posted on this page with a revised “Last updated” date and, where appropriate, notified in a prominent manner.

13. Contact Us

For questions, requests, or complaints regarding this Privacy Policy, contact:

Email: hello@bumimove.com

Processing Time​

All orders are processed within 1 business day (Monday-Friday, excluding public holidays). Orders placed after 2:00 PM will be processed on the next working day.​

You’ll receive a confirmation email once your order has been dispatched, along with tracking details so you can follow your parcel’s journey.

​

Delivery Services

We currently ship all UK orders using the following trusted couriers:

• Royal Mail - for parcels under 2kg

• DPD - for parcels over 2kg

Both services operate on a 2-working-day delivery schedule. Please note that delivery times are estimates and may vary slightly during peak periods or due to unforeseen courier delays.

Delivery Charges

Shipping costs are calculated at checkout and are based on your order’s total weight and delivery address.

We aim to offer fair and transparent rates that reflect the true cost of safe, reliable delivery.

Order Cut-Off Time

To qualify for dispatch the same day, please place your order before 2:00 PM (UK time). Orders placed after this time will be dispatched the following business day.

Tracking Your Order

Once dispatched, you’ll receive an email containing your tracking number and a direct link to the courier’s tracking portal.

If your parcel hasn’t arrived within 3 working days of dispatch, please contact us at hello@bumimove.com, and we’ll be happy to assist.

Delivery Address

Please ensure your shipping details are entered correctly at checkout. We cannot take responsibility for orders delivered to an incorrect address provided by the customer.

Delays or Issues

While we do everything possible to ensure your order arrives on time, delays can occasionally occur due to courier or weather disruptions. If there’s a significant delay, we’ll notify you promptly via email.

International Shipping

We currently ship within the United Kingdom only. Stay tuned - international shipping will be coming soon!